Returns for store credit and/or exchange on orders placed in the continental United States until you find a Skin care product or fragrance from our collection that is to your liking. We are unable to offer returns/exchanges on orders placed outside of the United States at this time due to international shipping regulations.
We are pleased to accommodate returns and exchanges within 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it containing 95% or more of the original liquid in the bottle. It must also be in the original packaging including the velvet pouch it is contained in. To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card statement again. Then contact your credit card company, it may take some time before your refund is officially posted.Your Next Step will be to contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charge will be deducted from your refund, only the cost (subtotal) for the products that you originally ordered will be refunded. The original cost of shipping will be deducted on “Free Shipping” offered orders. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that by ordering an item from our store, you are agreeing to our return policy, our alterations policy, and the rest of our terms and conditions. In circumstance of returns back to original form of payment. Returns back to original payment may take 5-10 business days. Restocking Fee of 10% per item will apply for returns back to original payment method.